![]() ![]() ![]() The reason that a statutory chargeback likely didn’t apply in my case is that I received part of what I had paid for, said Daniel Tsai, who teaches law and business at the University of Toronto and Toronto Metropolitan University (formerly Ryerson). In reality, I likely wasn’t entitled to a statutory chargeback, I learned after several conversations with consumer law experts, although I did have another remedy available to me. I was quite proud of myself for arguing my way out of that fee – until I found out I probably just got lucky. I was prepared for the fact that I might have to pay for another month of service and expected the company would end my access to the program at the end of the billing cycle.īut when I went through the motions of ending the subscription online, a warning appeared on my screen: Cancelling would incur a fee that, in my case, worked out to over $100. When I got dinged again in January, I finally resolved to end the unwanted charges right away. Then, in December, I missed my own reminder to cancel the subscription, which popped up in my calendar during the holiday frenzy. I had let a seven-day free trial expire because I thought I might still need the program for a few more weeks. In November I’d signed up for Adobe Acrobat Pro, software I needed to edit PDF files that cost $25.99 a month before tax. As I asked legal experts about my experience, I discovered both the limitations and the largely unexplored potential of this obscure legal tool. And even those who are aware of them might not fully understand how to use them – including me. ![]()
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